No. All TrackMe Alarm devices operate independently using built-in 4G — no phone required. That means you can leave your phone at home and still be protected.

Yes. Every alert is monitored by our professional 24/7 call centre. Whether it’s a fall, SOS activation, or check-in alert, someone is always ready to respond.

Yes. With the TrackMe Pro+ and our SALUS portal, authorised users can view live location, receive alerts, and access movement history. The TrackMe NZ App gives a great overview of recent locations and alerts.

Yes. Using our EV-12 system and LoRa pendants, one base station can monitor multiple people — perfect for retirement villages or teams on location.

Our devices use 4G and automatically switch to the strongest available signal. For extremely remote areas, we can advise on options for enhanced coverage including WiFi connected to Starlink for extremely remote applications. Our inReach devices can also be included for extended coverage in Satellite only areas.

Absolutely. Our devices are easy to wear, discreet, and offer features like geo-fencing, fall detection, and automatic alerts for wandering or inactivity.

Yes. We provide full setup assistance, device testing, and ongoing support. Our team ensures the device is correctly configured and connected before use.

Starting from $399, we offer both upfront purchase and subscription models. Pricing depends on the device type and monitoring plan — contact us for a quote tailored to your needs, or check out our products page.

Battery life varies by model and usage, typically ranging from 2 to 7 days. Devices provide low-battery alerts to ensure you're always protected. Just pop it in the base to recharge.

Yes. We work with carers, families, and organisations to integrate alerts and usage into broader health and safety or risk management plans.